Terms of Service

1.General Information

Willetton GP provides medical and allied healthcare services in accordance with Australian healthcare standards and regulations. By accessing or using our services, you agree to comply with these Terms of Service.

2.Appointments

• Appointments can be made online, via phone, or in person.
• Patients are expected to arrive on time for scheduled appointments.
• Late arrivals may result in reduced consultation time or rescheduling.
• Cancellations or appointment changes must be made at least 2 hours prior to the scheduled appointment time.
• A $30 non-attendance (DNA) fee applies to missed appointments and cancellations made with less than 2 hours' notice.

3.Fees & Billing

• Willetton GP offers bulk billing for eligible Medicare services.
• Some services may incur private fees where bulk billing does not apply.
• Payments for private consultations are required at the time of service.
• A $30 non-attendance (DNA) fee applies to patients who do not attend their appointment or cancel with less than 2 hours' notice.

4.Telehealth Services

• Telehealth consultations are available for eligible patients.
• Some conditions may require in-person follow-up consultations.
• Patients must provide accurate information during telehealth sessions.

5.Privacy & Confidentiality

• Patient information is handled in accordance with Australian Privacy Principles.
• By using our services, you consent to the collection and use of your personal information as outlined in our Privacy Policy.

6.Patient Responsibilities

• Provide accurate and complete personal and medical information.
• Follow medical advice and prescribed treatments.
• Treat staff and other patients with respect.
• Inform the clinic of any changes to personal or medical details.

7.Limitation of Liability

• Willetton GP provides healthcare services to the highest professional standard.
• We do not guarantee specific outcomes for treatments.
• We are not liable for damages arising from misuse of services or failure to follow medical advice.

8.Third-Party Services

• Patients may be referred to external providers such as specialists or pathology services.
• Willetton GP is not responsible for services or fees charged by third parties.

9.Website Use

• Information on our website is for general informational purposes only.
• It does not replace professional medical advice.
• We reserve the right to update website content at any time.

10.Changes to Terms

Willetton GP may update these Terms of Service at any time. Updates will take effect once published on our website.

11.Governing Law

These Terms are governed by the laws of Western Australia.

12.Contact Us