Privacy Policy

1. Introduction

Willetton GP is committed to protecting your privacy and ensuring the confidentiality of your personal information in accordance with the Privacy Act 1988 (Cth) and Australian Privacy Principles.

2. Collection of Personal Information

We collect personal information to provide quality healthcare services, including:

• Name, contact details, date of birth, and Medicare information
• Medical history and treatment details
• Billing and payment information

Information may be collected directly from you or from other healthcare providers involved in your care.

3. Use of Personal Information

Your information is used to:

• Provide medical care and treatment
• Communicate with you about appointments and services
• Manage billing and administrative processes
• Comply with legal and regulatory requirements

4. Disclosure of Information

We may disclose your information to:

• Other healthcare providers involved in your care
• Medicare and health insurers
• Pathology and diagnostic services
• Regulatory authorities where required by law

5. Data Security

We take reasonable steps to protect your personal information from misuse, loss, or unauthorized access.

This includes secure systems, staff training, and confidentiality protocols.

6. Online Privacy

• Our website may collect non-identifiable data such as IP addresses and cookies.
• This helps improve user experience and website performance.

7. Access & Correction

You have the right to:

• Request access to your personal information
• Request corrections if information is inaccurate

Please contact us directly for such requests.

8. Complaints

If you have concerns about your privacy, you may contact us.

We will respond promptly and in accordance with legal obligations.

9. Updates to This Policy

This Privacy Policy may be updated from time to time.

The latest version will always be available on our website.

10. Contact Us